Shipping policy

Delivery Options:

For all orders received PRIOR to 2pm, the following shipping times apply. Please note that shipping times do not include weekends or public holidays.

  • FREE In-Store Pickup
    • Order prior to 2 pm for next-day pick-up for pick and pack items* from our St Mary’s and Belmore warehouse
    • Free In-Store pickup is only available when all items are stocked at one warehouse. For orders where items are stocked across both warehouses, a delivery service will need to be selected.
    • Lead times for items not considered pick and pack or not in stock are dependent on many factors. Please see our Standard Lead Times for an indication. Please contact our team prior to ordering should you have any concerns.
    • Cost: FREE
  • Truck
    • Truck delivery is only available for Sydney Metro, surrounds and some ACT post codes. 
    • Lead times for items not considered pick and pack or not in stock are dependent on many factors. Please see our Standard Lead Times for an indication. Please contact our team prior to ordering should you have any concerns.
    • Cost: Price depends on delivery zone and total weight
  • Courier
    • This option is only available for eligible items (grates & drains shorter than 2m in length and some hardware items)
    • Lead times for items not considered pick and pack or not in stock are dependent on many factors. Please see our Standard Lead Times for an indication. Please contact our team prior to ordering should you have any concerns.
    • Cost: Price depends on delivery zone and total weight

General Shipping Information:

Areas we deliver to: We currently ship our pick and pack items across Australia. All custom, fabricated and structural items can only be delivered to NSW and the ACT. We do not currently ship outside of Australia.

What is considered a “pick and pack" item? Most items on our website are considered pick and pack items unless they are custom made (such as custom drains) or need to be fabricated (such as items from our Structural Steel category)

Shipping Policy:

It is the customers obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. All courier companies nominated may change if we deem it to be necessary for whatever reason.  We will endeavour where possible to dispatch the item out with the chosen courier company.  Unfortunately, we are unable to guarantee time of delivery. Some deliveries require someone to be present to sign and accept the goods. In most instances, if no-one is home and cannot be contacted then the delivery will be returned to the depot and a calling card will be left, another delivery fee may be charged if contact is not made and goods are returned to us. To sure ensure speedy uncomplicated delivery please provide us with a contact phone number. Most deliveries do not require anyone to be home, if the courier company feels it safe to leave, they will leave the item.

We will send out at least one email notifying you of your tracking number and which courier company it was sent with. You may also get one from the freight forward company and one from the actual courier company.  We suggest you contact the courier company first if you do not receive your item. If this is unsuccessful we contact our office for help.

We will not be held liable for any loss or damage resulting from late delivery. We offer insurance as an option.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place

If when ordering a product is out of stock, we will send you an email notifying you of this and an expected time of delivery.

International delivery is not available. Please contact us for options.

Steel Builders P/L reserve the right to cancel the order if the website determined shipping rate is less than the actual cost to delivery.